Facebook Wi-Fi Frequently Asked Questions 2018

January 2, 2018
By   Jen McDonnell
Category   Social Media

In 2014 we wrote a blog post about Facebook’s free Wi-Fi feature, which is a quick and convenient way for businesses to offer their customers free Wi-Fi access while simultaneously increasing their page’s social media engagement. Check out what’s changed since then, and the most frequently asked questions we’ve encountered:

How do I set up Facebook Wi-Fi if my business has more than one location?

Only Facebook pages with valid locations can use Facebook Wi-Fi. You must create a different page for each location of your business. To learn how to create a page, visit here.

Can I use my existing router to set up Facebook Wi-Fi?

Facebook has an approved list of routers available for this use. To see the 2017 list and instructions, visit here.

Can a business offer different deals to regular Wi-Fi users vs. those who login to Facebook Wi-Fi?

You can enable the two different options by using two SSIDs, one for Facebook Wi-Fi users and one for regular Wi-Fi users. To learn how to create offers for your Facebook Wi-Fi users, visit here.

How can I advertise that my business offers Facebook Wi-Fi?

Facebook has created a banner advertising free Facebook Wi-fi that is available here.

Facebook algorithm changes 2018

Can users bypass the check in step?

Users who connect to your SSID using Facebook Wi-Fi will by prompted to check-in using their Facebook account. You can let users to skip this step by providing them with a password of your choosing or offering open access.

Can I require customers to “Like” my page on top of the check-in?

You cannot require that the user “Likes” your Facebook page. However, after the users have checked in they will automatically be prompted to like your page.

Can I collect the email addresses of people who log into my Wi-Fi so that I can market to them later?

No, you will not have access to the email addresses of your Wi-Fi users.

Can I deny Facebook access for employees, but allow access for customers?

You can confirm employee devices to a certain SSID with restricted access to Facebook or other various applications. Then create a SSID specifically for customer access to Facebook Wi-Fi.

Can customers use the Wi-Fi without Facebook?

With over 1.6 billion Facebook users, it is unlikely that you will have many customers without Facebook. However, if you’d like you can create a password protected connection that customers can use instead of connecting with Facebook.

Is Facebook Wi-Fi right for my business?

The businesses which are best suited for Facebook Wi-Fi have an IT department, or at least someone on staff who has experience dealing with routers. In our experience, most issues we’ve faced with Facebook Wi-Fi are hardware-related.

TAGS

Facebook social media

WRITTEN BY

Jen McDonnell

Jen is the Vice President of Content and Social Media at Reshift Media, where she manages a team responsible for the social strategies for several national and international brands. She has a strong content background, having previously worked in online journalism for 10 years. Her articles have been published in the National Post, the Ottawa Citizen, the Vancouver Province, the Calgary Herald, Flare, and more.

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